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Samo Sali

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Warranty & Maintenance


You can avoid problems with your guitar with proper maintenance.

 

Warranty
 

There is 3 years warranty on Sali guitars for a damage, which is not a consequence of incorrect handling with the instrument or its normal wear through time. Inproper handling is:

  • incorrect air humidity and temperature and consecutive deformations and cracks of the instrument

  • mechanical damages and damages due to chemical substances, etc.

  • damages due to direct exposure of heat sources, etc.

Normal wear through time which is proportional to playing time of your instrument: wear of frets, fingerboard, nut and saddle, bridge and tuning machines, and damages of varnish on typical places (neck, sides and both boards).

 

We can install a digital humidity/temperature meter into a guitar body for you. This means that you can assert a right for a warranty in a period of three years after the purchase if data stored in a meter show that a guitar was kept in correct climatic conditions. Customers who do not wish to have such meter into the guitar body cannot assert a right for a free repair of deformations and cracks, however they are justified to the free repair of all faults during the warranty period which of course are not the faults from the above list.

 

Additional cost for a digital humidity/temperature meter is 100 EUR. In addition to the right for free repairs in first three years of your ownership (according to the above definitions), with this meter you gain also a simple device which can help you to monitor and control a relevant air humidity and temperature.

 

More about the air humidity and temperature meter in Sali guitars

 

For local owners of Sali guitar and for owners who live reasonably close to our workshop we suggest personal delivery of the instrument which needs to be examined or repaired. In contrast we suggest post services for owners whose location is not reasonably close to our workshop. In case of justified warranty assert we propose shared costs for shipping (one way covered by the customer, another way covered by us). Please note that normally all repairs of injuries and adjustments of the instrument can also be performed by your local guitar maker.

 

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Maintenance of your guitar
 

Sali guitars do not need any extra care, however it is exteremely imporant to be acquainted with several facts:
 

Air humidity

  • Allowed range of relative air humidity for Sali guitars is between 40% - 70%. Slight variations out of this range are allowed if they do not last for more than several days. More about this topic and about air humidity/temperature meter which can be optionally built into your Sali guitar.

  • Too low air humidity will dry the wood of your guitar and cracks in sides, top and back due shrinkage will occur. In addition, neck and bridge can suffer serious irreversible injuries.

  • Too high air humidity will swell up the wood which can result in serious deformation of all guitar parts.

  • If the air humidity is under 40% then a simple humidifier must be inserted into the resonant hole and near the guitar head whilst the instrument is stored in a case.

  • If the air humidity is above 70% then a silica gel must be inserted into the resonant hole and next to guitar head whilst the instrument is stored in a case.
     

Air temperature

  • Allowed range of air temperature for Sali guitars is between 5°C - 35°C. Slight variations out of this range are allowed if they do not last for more than several days. More about this topic and about air humidity/temperature meter which can be optionally built into your Sali guitar.

  • Too low air temperature can cause changes in glued joints of your instrument but in general the wood itself is not so sensitive. An indirect consequence of low temperatures is low air humidity which can cause much more serious damage than low temperatures themselves.

  • High air temperature usually means high air moisture too. There is also a direct danger due to high temperatures which can cause a significant decrease of strength of glued joints. Leaving your guitar in a car during a hot summer day is strictly dissuaded. It can be literally ruined in less than one hour.
     

Heat sources

  • Do not leave your instrument next to heat sources. A damage of guitar body and neck can occur in a moment.
     

Cleaning

  • The only part of a guitar which actually needs cleaning is the fingerboard. When you replace the strings you can use soft dry cloth and wipe the frets and fingerboard surface. You can also wipe other parts of a guitar with gentle pressure. Do not use any detergent.
     

Tuning machines

  • It is good to add a very small drop of oil onto each of six pairs of gears of your tuning machines at least once per two months. Avoid to add too large drop of oil because the guitar head (and case) will become dirty, wood will swell up and the performance of your tuning machines will decrease. Another option is to use light colored grease instead of oil.
     

Storing

  • Ideally the guitar should be stored in a guitar case of highest quality. This will prevent injuries due to foreign objects, etc. During the transport the case with a guitar should be in a horizontal position with its back on the floor which will prevent breaking of the instrument. Forces during transportation due to vibrations will be distributed over the whole guitar back in this case. The worst position is vertical position of the case because forces will be distributed over the small area on the middle of the lower bout of the guitar.

 

Sali Guitars